At SmartX, we develop cutting-edge cloud and AI infrastructure solutions that enable innovation across industries. We have established a comprehensive post-sales support system to support successful project delivery. Our commitment includes:

1. We commit that all products supplied meet standard quality requirements.
2. Product support
   1. SmartX ECP
   2. SMTX OS
   3. SMTX Kubernetes Service
   4. Everoute
   5. SMTX Backup and DR
   6. CloudTower
   7. SMTX File Storage
   8. SMTX Self-Service Center

After purchasing our products, users can access two types of maintenance and support services from SmartX:

Production Support Plan

Production Support Plan is designed for general production.

Mission Critical Support Plan

Mission Critical Support Plan is designed for critical production in which failure would cause an entire or part of applications or businesses to grind to a halt. In this scenario, the requirements for response time and resolution of system issues are more stringent. This plan also places great emphasis on the service experience. Direct support from senior-level engineers and root cause analysis, when needed, are included in this type of support service.

* For Priority 1-3 cases.

Users purchase the software product (software subscription) along with the support plan. The mission critical support is an optional premier offering for those requiring a higher level of support quality.